Schiphol provides free assistance for passengers with reduced mobility or a disability, under EU regulation 1107/2006. The key rule: you request assistance through your airline, not through the airport, at least 48 hours before departure; the airport’s assistance service then takes over on the day itself.
Assistance is available for wheelchair users, passengers who cannot walk long distances, travellers with visual or hearing impairments, and passengers with hidden disabilities. Check the official Schiphol website for the current programmes for hidden disabilities.
Step 1: request assistance when booking your flight, or afterwards via your airline’s website or service desk, at least 48 hours in advance. Step 2: on the day, report at a designated assistance point at the airport or at check-in; be there well before the regular advised time. Step 3: an assistant guides you through check-in, security and to the gate, and at arrival from the aircraft to the exit or your connection.
Departing from Schiphol: where to report and how early.
Arriving at Schiphol: what happens after landing.
Transferring at Schiphol: assistance between two flights.
Medication in hand luggage is allowed with the right documentation; liquid medicines above 100 ml require a medical statement, and equipment such as CPAP devices should be announced to your airline. Ask your airline for its specific rules.
This is an independent guide; assistance itself is arranged via your airline and Schiphol. This site is not affiliated with Amsterdam Airport Schiphol.